Legal documents
The terms that govern Pactinel, how we handle personal data and who we work with. Each document shows when it was last reviewed.
Agreements
What you and we agree to when you use Pactinel.
- Terms of ServiceThe terms that govern your use of the Pactinel website and service, including accounts, plans, customer data, acceptable use, liability and termination.Reviewed October 23, 2026
- Data Processing AgreementThe Pactinel Data Processing Agreement under GDPR Article 28, with processing details, security measures, subprocessor rules, international transfers and Standard Contractual Clauses.Reviewed October 23, 2026
- AI TermsThe terms for Pactinel's AI features: how customer documents are processed, no training on customer data, verification duties, limits and your controls.Reviewed October 23, 2026
- Acceptable Use PolicyWhat you may and may not do with Pactinel, including limits on unlawful content, abuse of the service, security testing and AI misuse, and how we enforce the policy.Reviewed October 23, 2026
- Service Level and Support TermsSupport channels and response targets by plan, how we handle incidents and maintenance, and the clear statement that Pactinel offers no contractual uptime commitment.Reviewed October 23, 2026
- Pricing, Billing and RefundsHow Pactinel plans are billed through Paddle as merchant of record, including trials, upgrades, downgrades, cancellation, failed payments, price changes, taxes and refunds.Reviewed October 23, 2026
Privacy and data protection
What personal data we process, why, where and for how long.
- Privacy PolicyHow Pactinel handles personal data as a controller of account and website data and as a processor of customer contract data, with legal bases, recipients, transfers, retention and your rights under the GDPR and other laws.Reviewed October 23, 2026
- SubprocessorsThe third parties that process personal data for Pactinel, with the country of processing, purpose and status. Includes what is not yet chosen.Reviewed October 23, 2026
- Cookie PolicyWhich cookies and similar technologies Pactinel uses. The website uses no analytics or advertising cookies; the workspace uses only strictly necessary cookies.Reviewed October 23, 2026
- California Privacy Notice (CCPA/CPRA)Notice for California residents under the CCPA as amended by the CPRA: categories of personal information, purposes, no sale or sharing, your rights and how to use them.Reviewed October 23, 2026
Company
Who operates Pactinel and how to reach the company.
Questions about a document?
Ask us about any clause, a signed copy of the DPA or the safeguards for international transfers. Choose “Security and privacy” as the topic.