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Legal

Acceptable Use Policy

What you may and may not do with Pactinel, including limits on unlawful content, abuse of the service, security testing and AI misuse, and how we enforce the policy.

Reviewed on October 22, 20262 min read

This policy applies to everyone who uses Pactinel and forms part of the Terms of Service. The company named in the Imprint is "Pactinel".

You must not

  1. Use the service for anything unlawful, or upload content you have no right to upload.
  2. Upload malware, or content designed to damage, disable or gain unauthorized access to the service, other customers or their data.
  3. Attempt to access another workspace's data, bypass access controls, plan limits, rate limits or bot checks, or share credentials to evade seat limits.
  4. Probe, scan or test the service for vulnerabilities except as described under responsible disclosure on the Security page, and never in a way that degrades the service or accesses data that is not yours.
  5. Overload the service with automated requests, scrape it, or use it to send spam or unsolicited messages.
  6. Use the AI features to produce or process content for unlawful surveillance, discrimination or harassment, or try to extract system prompts, model details or other customers' data.
  7. Create several free workspaces to avoid a plan's limits, use disposable email addresses to register, or misrepresent your identity or organization.
  8. Resell, sublicense or provide the service to third parties as a competing service, or use it to build a competing product.
  9. Upload special categories of personal data, or data that the law forbids you to store with a processor, unless you have a lawful basis and have configured the workspace appropriately.
  10. Infringe intellectual property or privacy rights of others.

Your users

You are responsible for the people you invite and for ensuring that they follow this policy.

Enforcement

We may investigate suspected violations, remove content that is unlawful, and suspend or terminate accounts, workspaces or access. Where practical we will warn you first and limit action to what is necessary; we may act immediately where there is a risk to security, to other customers or of legal liability. We may report unlawful activity to the authorities. We will explain what we did and why where the law and security allow, and you can export your data after a suspension unless the law prevents it.

Reporting

To report a violation or a security issue, use the contact page.