Frequently asked questions

Pactinel is contract operations software for the period after signature. It keeps your signed contracts in one register, works out renewal and notice dates, turns obligations into tasks with owners, and reminds the right people before anything is missed.

Companies that sign many contracts but have no contract team: operations, finance, procurement, compliance and in-house legal. It fits a company with a few dozen contracts as well as one with a few thousand.

You can start in minutes. You open a workspace, upload your contracts or your tracking spreadsheet, and check what the AI found. There is nothing to install and no set-up project.

Yes. Upload an Excel (XLSX) or CSV file, match its columns to Pactinel's fields and review the rows before they are created. You can attach the contract documents afterwards.

PDF, including scanned documents, Word (DOCX and DOC), Excel (XLSX and XLS), PowerPoint, OpenDocument, RTF and Outlook messages. Every file is checked before it is stored.

The application and this website are available in English and Turkish, with more languages on the way. The AI reads contracts in many languages, and each workspace can follow its own country's holidays and reference data.

Yes. Free covers 25 active contracts and 2 paid seats with no time limit and no card. It includes the AI, renewal dates, obligations and unlimited free users.

Every new workspace gets 14 days of Business features with no card. When the trial ends, the workspace moves to Free. Nothing is deleted; contracts above the Free limit become read-only until you upgrade or archive some.

Only people who add, edit or verify contracts. Colleagues who complete tasks, approve or read join as free users, on every plan and with no limit.

A contract that is running or waiting to start. Archived and ended contracts do not count towards your limit and stay available.

You can pay in US dollars, euros or pounds sterling. Our reseller Paddle handles payment, invoices and sales tax, and offers cards and local payment methods.

Yearly billing costs ten months' price. Non-profit organisations get 30% off. There are no other discounts.

Yes, with one click in the workspace. The plan stays active until the end of the period you paid for, then the workspace moves to Free.

It reads the term, the renewal clause and the notice period, calculates the last day to give notice, shows how it got there and asks the contract owner to decide well before that day.

Yes. Reports, payments, audits, insurance renewals and other duties become tasks with an owner, a due date and, where needed, evidence and approval.

Yes, on Starter and above. Pactinel reads the index formula, fetches the official figures when they are published and shows the new price with every step of the calculation.

Yes. Guarantees, bonds, insurance certificates and licences are followed from receipt to return, with expiry dates, return conditions and their monthly cost.

It drafts termination, non-renewal and price notices from the contract data, checks the channel and address against the notice clause and records how and when the notice was sent.

Yes. Each person can subscribe to a calendar feed of their deadlines, and every report and list exports for management, finance or auditors.

Today: email reminders, calendar feeds, webhooks on Team and above, and single sign-on with OpenID Connect on Business. E-signature and storage connections and a public API are planned; we list them as available only once they ship.

It reads each document and proposes the parties, dates, amounts, renewal terms and obligations. Every value links to the sentence it came from, so a person can check it in seconds.

No AI is right every time, so nothing it proposes is final until a person verifies it. We measure extraction quality on a fixed set of real-world contracts before every release and do not ship a change that lowers it.

No. Your contracts are never used to train models, ours or the provider's, and the provider we use for customer documents does not keep them after processing.

A provider bound by a zero data retention agreement. We name it on our subprocessors page before it processes any customer document, and we announce any change in advance.

One page of a document that the AI reads. Free includes 250 pages for your first import and 100 pages a month after that; paid plans include more.

In the European Union, on servers in Germany. Data is encrypted in transit and at rest.

With two-factor sign-in, roles and permissions, and an audit log that records who did what and when. Every plan, including Free, has the same security.

Yes. Roles decide what each person can do, confidential contracts and financial figures are visible only to people with that right, and auditors can get read-only access for a limited time.

We act as your processor under a data processing agreement, keep data in the EU and list every subprocessor. Whether your use is lawful depends on how you use it, so we describe our part rather than promise compliance.

Yes. You can export all contracts, fields and files at any time, on every plan. If you cancel, the workspace stays on Free, so nothing is lost.

CLM suites focus on drafting, negotiation and signature and take months to roll out. Pactinel starts after signature: it makes sure what you signed is followed, and it runs in a day.

A spreadsheet does not read contracts, calculate notice dates, remind anyone or keep proof of what was done. It also depends on one person keeping it current. Pactinel does those things for every contract.

No. Pactinel is software, not a law firm. It shows what your contracts say and when to act; decisions on legal questions stay with you and your advisers.